EyeVantage – Privacy Policy

EyeVantage ("we", "our", or "us") operates the EyeVantage mobile application (the "App"). This page informs you of our policies regarding the collection, use, and disclosure of personal information when you use our App.

1. Who This App Is For

EyeVantage is a professional healthcare application designed exclusively for registered medical practitioners (doctors) in Australia. It is used to manage authentication and prescription approvals on behalf of healthcare providers.

2. Information We Collect

We collect the following information to provide our services:

• Prescriber Number – your Medicare prescriber number used to identify your account
• Mobile Phone Number – used to send one-time verification codes (OTP) via SMS
• Password – stored as a secure cryptographic hash; never stored in plain text
• Session Data – stored locally on your device to keep you logged in
• Audit Logs – login events and prescription approvals are logged for compliance purposes
• Device Information – user agent string for security logging only

We do not collect patient data, payment information, or location data.

3. How We Use Your Information

• To authenticate your identity and provide secure access to the App
• To send SMS verification codes for login and password reset
• To record prescription approval actions for clinical audit trails
• To maintain the security and integrity of the platform
• To comply with Australian healthcare regulatory requirements

4. Local Storage & On-Device Data

The App stores session credentials and prescription data locally on your device using IndexedDB / localStorage. This data remains on your device and is not transmitted unless you actively use App features. You can clear this data at any time by logging out or uninstalling the App.

5. Biometric Authentication

If you choose to enable Face ID or fingerprint login, your biometric data is processed entirely by your device's operating system (iOS Face ID / Android Biometrics). EyeVantage does not have access to, store, or transmit any biometric data. We only store a reference to your prescriber number to identify which account to log in to after a successful biometric match.

6. SMS & Communications

We use SMS Broadcast, an Australian SMS provider, to send one-time verification codes to your registered mobile number. Your mobile number is shared with this provider solely for the purpose of message delivery. SMS Broadcast's privacy policy is available at smsbroadcast.com.au.

7. Data Storage & Security

8. Data Retention

• Session data is retained on your device until you log out
• OTP codes are automatically deleted after use or expiry
• Audit logs are retained for a minimum of 7 years in compliance with Australian healthcare standards
• Account data is retained while your account is active

9. Sharing of Information

We do not sell, trade, or rent your personal information to third parties. Information may be disclosed only:

• To comply with a legal obligation or court order
• To SMS Broadcast for delivery of OTP messages (mobile number only)
• To protect the rights, safety, or security of EyeVantage or its users

10. Your Rights

Under the Australian Privacy Act 1988, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your account and associated data
• Opt out of non-essential communications

To exercise these rights, contact us at the details below.

11. Children's Privacy

This App is intended solely for registered medical professionals and is not directed at individuals under 18 years of age. We do not knowingly collect information from minors.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify users of significant changes by updating the "Last updated" date at the top of this page. Continued use of the App after changes constitutes acceptance of the updated policy.

13. Contact Us